Verified by Visa

Verified by Visa (VbV) and MasterCard SecureCode (MCSC) are new ways to add safety when you buy online. Adding a password to your existing Visa or MasterCard Credit Card ensures that only you can use your Credit Card online. It's easy to activate for your existing Credit Card, and it's free. This password is entered at Visa or MasterCard's website and kept by Visa and MasterCard for use on the growing number of websites that support Verified by Visa and MasterCard SecureCode.

VbV and MCSC provides additional security to the Credit Card Holder and the Vendor. Simply activate your card when prompted and create your personal password. You'll get the added confidence that your Credit Card is safe when you shop online.

Each Credit Card issuing bank deal with VbV and MCSC differently, so you may encounter different activation processes. Just verify your identity, create your password and you're done.

Please note this is NOT information that is kept or requested by Tiger Airways, the form that appears in the process is from your Credit Card issuing bank. Tiger Airways will also not store or have access to any Passwords or PIN numbers. We will not be able to provide them to you at a later date.

So why are we using this system if it is new and complex? Fraud and the fear of fraud erode trust in payment systems. We know that this is the number one concern of our customers, and as such, Tiger Airways chooses to invest in technology and expertise to combat ever more sophisticated attempts to breach the system.

Here's how the system works

1. Through your card issuer, set up your password and activate your card in just a few minutes. To do so now, click the name of the card you hold:
   » VISA
   » MasterCard
2. Once you activate your card, Verified by Visa and MasterCard SecureCode protects you at every participating online store.
3. When you shop at a participating online store, your card will be automatically recognized as protected by Verified by Visa or MasterCard SecureCode.
4. Enter your credit card payment information and submit your order.
5. Your financial institution will prompt you to enter your password.
6. Enter your password correctly for your financial institution to confirm your identity.
7. The transaction will be completed as per normal.

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VERIFIED BY VISA

• Registering for Verified by Visa
• Using Verified by Visa
• Shopping online without Verified by Visa

Registering For Verified By Visa

Can I register more than one Visa card?
Yes, you can register all of your Visa cards as long as your Visa card issuer offers Verified by Visa.

How do I register my Visa card?
Click here to go to your issuer to find out how to register your Visa card for Verified by Visa.

My spouse and I both have the same card number. How does Verified by Visa work for the two of us?
Verified by Visa still works for both of you. You'll each register and create your own password. Please note that once a Visa account is registered with Verified by Visa, all cardholders will need to register and create their own passwords to shop at participating online stores.

Can I register my non-Visa payment cards with Verified by Visa?
Currently, Verified by Visa is only offered to protect Visa cards. Contact your card issuer to see whether they offer something similar for other payment brands.

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Using Verified By Visa

The added protection of Verified by Visa is available as soon as your card issuer confirms that your registration is successful. With many issuers, this is done instantly while you are in the process of shopping so you can benefit from the security of Verified by Visa immediately.

Once I have registered, how do I use Verified by Visa when I shop online?
You'll find all the details on how to use Verified by Visa when shopping online at the Verified by Visa online shopping demo. To view this, you will require Macromedia Flash player.

Do I need any special equipment or software on my computer?
No. All you need is an Internet connection and Internet Explorer, Netscape or AOL browser software version 4.0 or above. To find out if your browser is compatible, go to the "Help" menu on the upper right-hand side of your browser and select the "About" option. It should tell you which version is installed on your computer.

Can I use Verified by Visa from any computer?
You can use Verified by Visa at any PC that has an Internet connection and Internet Explorer, Netscape or AOL browser software version 4.0 or above.

What is a Personal Assurance Message or Personal Message?
When you register for Verified by Visa, your issuer may ask you to create a Personal Assurance Message or Personal Message. When you pay online, always look for this Personal Assurance Message or Personal Message - it is your assurance that it is your card issuer that is authenticating you.

I have Internet access on my mobile phone, can I use Verified by Visa through it?
While Verified by Visa can be used over mobile devices with connections to the Internet, only some Visa card issuers are offering this service. Please check directly with your Visa card issuer.

How will the online store know that I have Verified by Visa?
Participating online stores will automatically recognize your Visa card number if you have registered it for Verified by Visa.

What if I forget my password?
If you forget your password, you should contact your card issuer customer service to reset your password. Check with your Visa card issuer for details.

If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
Contact your Visa card issuer immediately.

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Shopping Online Without Verified By Visa

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MASTERCARD SECURECODE

How does MasterCard SecureCode work?
Once you've registered and created your own private SecureCode, you will be automatically prompted by your financial institution at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode will never be shared with the merchant. It's just like entering your PIN at an ATM. You'll find all the details on how to use MasterCard SecureCode when shopping online at the MasterCard SecureCode online shopping demo. To view this, you will require Macromedia Flash player.

How does MasterCard SecureCode protect me?
When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.

What are the system requirements for MasterCard SecureCode?
MasterCard SecureCode works with most browsers. Please be advised that software which prevents pop-up windows may interfere with your use of SecureCode.

What card do I use? Will I need to get a new card to use MasterCard SecureCode?
You will be able to use any of your existing MasterCard credit or debit cards, as long as the cards are from a participating financial institution. If you're not sure if your financial institution provides this service, please review our list of participating financial institutions. If you don't see your financial institution listed, check back frequently.

How do I register my MasterCard card?
Click here to enroll your MasterCard card for MasterCard SecureCode.

How many cards can I register with MasterCard SecureCode?
We encourage you to register all of your MasterCard cards. There is no limit on how many cards you can register.

Where can I shop with MasterCard Secure Code?
View our list of participating SecureCode merchants to find out where you can shop. Please check back periodically to see which new merchants have been added to the list. When buying from merchants who do not yet participate in SecureCode, you will still be protected from unauthorized purchases with Zero Liability from MasterCard.

How do I know whether a merchant participates in SecureCode?
Most participating merchants will display the MasterCard SecureCode logo on their site. However, even if you don't see the SecureCode logo, the merchant may still be a participant and you will be prompted to provide your SecureCode.

How will the online merchant know that I'm registered for MasterCard SecureCode?
When you use a card that is enrolled in the MasterCard SecureCode program at participating online merchants, the merchant automatically recognises your MasterCard card number during the transaction.

What happens when I use my SecureCode at a participating merchant?
There is no need to login or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard payment details, you will automatically be prompted by your financial institution to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.

What is a Personal Greeting?
The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution. If the Personal Greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact Customer Service immediately by calling the phone number on the back of your enrolled MasterCard card, to report a possible fraud.

How will SecureCode change the online purchase process?
The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to the merchant during the checkout process.

Will I be able to make purchases at merchants that accept MasterCard but do not participate in the MasterCard SecureCode program?
Yes, you will not be asked for your SecureCode during these purchases. You will continue to be protected from unauthorized purchases by Zero Liability from MasterCard.

How is SecureCode different from Zero Liability?
Using MasterCard SecureCode provides added security to prevent your cardfrom unauthorized use, and Zero Liability provides coverage if your card has been used fraudulently.

Where can I view Terms and Conditions of the SecureCode program?
Please visit your financial institution's website for the Terms and Conditions specific to your card.

Where can I review the privacy policy?
Please visit your financial institution's website to review the privacy policy specific to your card.

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