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Home » Travel Info » Before You Fly » Luggage Upsize™

Luggage Upsize™

New Luggage Upsize™ Policy

From 29 May 08, we're revamping our Luggage Upsize™ policy to give you even more choices on how you want to fly. When you book from this date onwards, you can save by travelling light with up to 7kg of hand luggage free, or choose to pay an affordable fee when flying with checked luggage.

Charges are based on the weight of the luggage you're checking in, so how you fly now lies in your hands — only pay for what you want, rather than for a service you may not need.

What You Need to Know

Passengers can select their luggage requirement during the online booking process, or while booking via the call centre. If you do not pre-select your luggage allowance during the online booking process, you have two options:
  • Phone our call centre at least 72 hours prior to departure, or
  • Upsize your luggage at the airport during check in. Please note - you can only select up to 15kg. Anything in excess of 15kg will be subject to excess luggage charges per kilogram.
You are therefore encouraged to book your luggage requirements online at the time of making your flight booking to enjoy the lowest rates, as doing so at the airport will cost more.

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New Luggage Upsize™ & Excess Luggage Charges

ADVANCED BOOKING CHARGES
Applicable for all bookings made from 25th July 2008
Per passenger per flight sector
Luggage Upsize™ Maximum Weight International Flights (to/ from Singapore)
Hand Luggage Only 7kg FREE!
Check-in Luggage
Standard Luggage Allowance 15kg S$12.50
Small 20kg S$15
Medium 25kg S$35
Large 30kg S$70
Note: Excess luggage charges applies for any check-in luggage above maximum weight purchased and/or above 30kg.

CHARGES AT AIRPORT COUNTER
Applicable for all bookings made from 25th July 2008
Per passenger per flight sector
Luggage Upsize™ Maximum Weight International Flights (to/ from Singapore)
Hand Luggage Only 7kg FREE!
Check-in Luggage 15kg S$25
Note: Excess luggage charges applies for any check-in luggage above 15kg.

EXCESS LUGGAGE CHARGES
With effect from 08th July 2008
Per passenger per flight sector
S$18 per each additional kg

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How It Works

Luggage Charges For Advanced Bookings
Example 1
Sandra is flying from Singapore to Shenzhen and makes her booking online. She estimates that she will carry about 28kg with her on the trip. Knowing she has 7kg hand carry allowance, she selects her check-in luggage requirement as Medium (25kg and below).

At the airport, Sandra is not charged for 7kg of hand luggage that she carries. However, she checks in a bag that weighs 27kg, instead of the 25kg that she booked online. Her total luggage charges is therefore S$71 (S$35 incurred online for Medium Luggage Upsize™ + S$36 incurred at airport for the additional 2kg which falls under excess luggage charges).

Luggage Charges When Booking at the Airport
Example 1
Ryan is flying from Singapore to Bangkok and makes his booking at the airport.

He is only travelling with one piece of hand luggage that weighs 6kg. Ryan does not need to pay any Luggage Upsize™ charges.

Example 2
Bob is flying from Singapore to Perth and makes his booking at the airport. He is carrying 25kg of luggage with him.

Bob carries 7kg in one bag as hand luggage for free. He also checks in one bag that weighs 18kg in total. His Luggage Upsize™ charge is thus S$79 (S$25 for the standard luggage allowance + S$54 for the 3kg excess luggage charges).

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FAQs

Click here to read the FAQs on the new Luggage Upsize™ policy.

Packing Guide

Need some help to find out how you can pack light and save space? Find out more with our packing guide.

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