Customer Feedback
Before Travel
If you have a query prior to travel on Tiger Airways please refer to our Help section. If you are still unable to find the answer to your question please contact your local reservations call center and our staff will be happy to answer any question you may have.After Travel
If you have a query following your travel with Tiger Airways, please write in respectively to:
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International Flights or fax to: |
Australia Domestic Flights or fax to: |
Tiger Airways wants to provide quality service to our customers through meaningful correspondence instead of casual e-mail responses. We believe our customers deserve professional and well thought out responses to their concerns and that is why we put so much effort into researching and investigating our correspondence with you. We answer the letters we receive in the order that they arrive wherever possible, with our best efforts to the matter concerned and whoever the person involved. There may be times where a delay in response is unavoidable because detailed investigations need to be carried out on your enquiry.
This helps to keep our service level to customers high while keeping our costs low which translates to lower fares.
To enable us to investigate and reply to your letter more efficiently, please provide details such as your booking reference, passenger name, flight number, flight date, contact number and mailing address.
To avoid any delay with your request, please do not send duplicate mails.
Please also note that proof of postage does not indicate proof of receipt.
