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Contact Us
DID YOU KNOW...
- You can view/change your booking online » more
- If you have questions about our service you can check our Help section
- Check our latest Flight Schedules
- If you can't find what you're looking for in our Help section, you can fax us at +61 3 9335 3455 and we will respond to you
- For urgent matters, you can try our international call centre number at +65 6580 7630
For pre-flight enquiries and reservations, please call the following numbers or contact your local travel agent:
| Location | Telephone | Opening Hours (Local Times) |
|---|---|---|
| Australia | +61 3 9335 3033 +61 3 9335 3455 (Fax) 03 9335 3033* 03 9335 3455 (Fax)* |
8am to 10pm daily (Melbourne local time) * When dialing from within Australia |
| Singapore | +65 653-TIGER +65 653-84437 |
9am to 9pm daily |
| China | ||
| Guangzhou | +86 20 2283 0595 | 9am to 6pm daily Including Public Holidays |
| Philippines | +63 2 884 1524 | 9am to 7pm daily |
| India | +91 92465 TIGER +91 92465 84437 |
9am to 6pm daily |
| Thailand | +66 2 649 9688 | 9am to 6pm Monday to Saturday Closed Sundays |
| Vietnam* | ||
| Ho Chi Minh City | +848 3824 5868 | 8am to 8pm daily Except Public Holidays |
| Other Countries | +65 6580 7630 | 9am to 9pm daily (Singapore local time) |
Need a package deal? Contact your local travel agent for affordable leisure packages and incentive group fares on Tiger Airways.
If you need to pay for your bookings in cash, you can visit our Cash Counters* at the following locations:
Guangzhou, China
Rm 1707 International Bank Tower
191 Dongfeng Xi Road
Guangzhou, China
Kuala Lumpur, Malaysia
i) Kuala Lumpur Low Cost Carrier Terminal (KL LCCT)
Departure Hall
ii) Service Counter No. 8 - Departure Hall
Level 1 KL City Air Terminal
KL Sentral Station
50470 Kuala Lumpur
Manila, Philippines
2/F LaO Center Building,
1000 Arnaiz Ave corner Makati Ave,
Makati City, 1223 Philippines
Singapore
No 2 Tampines Central 6
NTUC Income Building
Level 7
Singapore 529483
Bangkok, Thailand
Interchange21 Building
24th Floor Unit 11
399 Sukhumvit21 Road
Kloengteoy-Nue
Wattana
Bangkok 10110
* Bookings made through our Cash Counters will be subjected to a nominal service fee
Before Travel
If you have a query prior to travel on Tiger Airways, please refer to our Help section. If you are still unable to find the answer to your question, please contact your local reservations call centre and our staff will endeavour to answer any question you may have.After Travel
If you have a query following your travel with Tiger Airways, please write in respectively to:
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International Flights or fax to: |
Australia Domestic Flights or fax to: |
Tiger Airways wants to provide quality service to our customers through meaningful correspondence instead of casual e-mail responses. We believe our customers deserve professional and well thought out responses to their concerns and that is why we put so much effort into researching and investigating our correspondence with you. We answer the letters we receive in the order that they arrive wherever possible, with our best efforts to the matter concerned and whoever the person involved within 21 working days. There may be times where a delay in response is unavoidable because detailed investigations need to be carried out on your enquiry.
This helps to keep our service level to customers high while keeping our costs low which translates to lower fares.
To enable us to investigate and reply to your letter more efficiently, please provide details such as your booking reference, passenger name, flight number, flight date, contact number and mailing address.
To avoid any delay with your request, please do not send duplicate mails.
Please also note that proof of postage does not indicate proof of receipt.
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