Baggage

Baggage can only be checked in for a flight up to 2 hours prior to scheduled departure.

All checked baggage should be properly and securely packed in suitcases or appropriate containers to ensure safe carriage.

Passengers are advised not to check-in items, which are fragile, of importance or high value including but not limited to cash, jewellery, medicines or other valuables.

All passengers and their baggage will be subjected to security screening throughout their journey.

Passengers may bring baggage with them which can be checked into the hold of the aircraft providing they have selected the appropriate Luggage Upsize™ option. Passengers may not use the unused allowances of others. Only passengers travelling within the same reservation may pool their baggage allowance.

Passengers are offered the choice to save if they choose to travel with hand luggage only. For those passengers who need to check-in baggage they have the option to select a Luggage Upsize™ option to suit their needs at the time of making their reservation upon payment of a corresponding fee per passenger per one way flight. This excludes, but is not limited to, items such as sporting equipment.

New Luggage Upsize™ & Excess Luggage Charges

Back to top

Passengers who have not pre-booked Luggage Upsize™ online at the time of booking have the option of doing so by calling the call centre up to 72 hours prior to departure. Passengers who do not exercise this option up to 72 hours prior to departure can still do so at the airport on the day of departure but will be limited to purchase only the 15kg baggage tier and will be charged a fee of S$25. Additional weight in excess of 15kg will be subjected to the prevailing excess baggage charges.

Those passengers who pay the Luggage Upsize™ fee at the time of booking or up to 72 hours before departure are not entitled to a refund of the fee in the event that they do not travel or do not carry the upsized luggage allowance of checked-in luggage.

Any excess over the Luggage Upsize™ option selected; will be charged per kilo at the prevailing rates in the common currency of the departure airport.Excess luggage fees are charged at check-in and are subjected to currency fluctuations.Tiger Airways is unable to guarantee that excess luggage will be carried on flight. This is at Tiger Airways' sole discretion and is subject to various factors.

For safety reasons Tiger Airways reserves the right to not accept any individual item exceeding 30 kilos.

Infants are not entitled to baggage allowance.

You must identify your checked baggage, on the inside and outside of your baggage, with your name and address and contact telephone numbers and/or your flight confirmation number.Failure to comply with this simple requirement may result in a significant delay in the tracing of your checked baggage should it become misplaced.

If an item of your checked baggage is reported lost and cannot be found within 21 days, it shall be presumed to be lost. In such a case, you must make an application to us requiring compensation within the limits set out in the Montreal Convention within a further twenty-one (21) days, failing which Tiger Airways shall not be liable to you.

Tiger Airways does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non water-resistant baggage or any damage to external fixtures such as handles, wheels, zippers or locks.

Items of Sporting equipment including but not limited to large fishing rods, golf clubs, bicycles, scooters, surfboards, body-boards, snowboards and skis can be carried in the hold of the aircraft subject to space being available. Upon payment of an additional charge of S$30 or A$60 (or local currency equivalent) per item, per sector (flight) irrespective of weight, Tiger Airways is prepared to carry such items on a 'limited release' (i.e. entirely 'at your own risk' for damage or delay) basis. You may therefore wish to ensure that you have suitable private insurance cover in force for such items. If the fee is not paid on your outbound journey it will still be imposed on your return journey.

Infant equipment, including but not limited to prams, buggies and car seats can be carried in the hold of the aircraft. Tiger Airways is prepared to carry such items on a 'Limited Release' (i.e. entirely 'at your own risk' for damage or delay) basis for free. You may therefore wish to ensure that you have suitable private insurance cover in force for such items.

Large musical instruments such as harps or double bass cannot be carried in the cabin of an aircraft. Other musical items such as a guitar or cello which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. Should you wish to check-in a musical instrument, such items will only be accepted on a 'limited release' (i.e. entirely 'at your own risk' for damage or delay) basis. You may therefore wish to ensure that you have suitable private insurance cover in force for such items.

Go to "Prohibited Items" for items not permitted in the hold of the aircraft.

Back to top