Luggage Upsize™ FAQs

Why we're implementing these changes

Payment-related questions

Others

Why we're implementing these changes

Why is Tiger implementing this policy?

With the new Luggage Upsize™, you only pay if you have check-in luggage. This way, you only pay for what you need. Passengers with no check-in luggage can save on fares.

A heavy aircraft will burn more fuel than a lighter one. More luggage increases aircraft weight. When you bring only what you need, this brings down the operating cost for Tiger Airways. This means we can continue to offer the low, low fares that Tiger Airways is famous for. Passengers who do not check in luggage will no longer be subsidizing those who choose to check in luggage.

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How is this savings for me?

With this new policy, you only pay for what you need. If you don't have any luggage to check in, then you do not pay for any charges.

A heavy aircraft will burn more fuel than a lighter one. More luggage increases aircraft weight. When you bring only what you need, this brings down the operating cost for Tiger Airways. This means we can continue to offer the low, low fares that Tiger Airways is famous for. Passengers who do not check in luggage will no longer be subsidizing those who choose to check in luggage.

For example, if you're travelling for a quick weekend getaway and have no check-in luggage, that means savings for you.

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Other airlines offer free check-in luggage allowance, so why is Tiger Airways charging for check-in luggage?

We want to continue to offer the low, low fares that Tiger Airways is famous for.

A heavy aircraft will burn more fuel than a lighter one. More luggage increases aircraft weight. When you bring only what you need, this brings down the operating cost for Tiger Airways.

The Luggage Upsize™ is priced to be affordable and when you bring only what you need, you help make the system more efficient for everyone and this brings down the operating cost for Tiger Airways.

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Payment-related questions

When will I be charged for my check-in luggage?

You will be charged for your check-in luggage for all bookings made from 29 May 2008 onwards.

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What are the charges for check-in luggage?

The Luggage Upsize™ charges apply according to the luggage allowance required. Please refer to the Luggage Upsize™ page for full details. Passengers who have checked bags can pre-book the Luggage Upsize™ online or via the call centre.

Passengers who have not pre-booked Luggage Upsize™ online have the option of doing so at the airport on the day of departure. Airport charges will only apply to the 15kg luggage tier. All weight in excess of 15kg is subject to excess luggage charges, unless Luggage Upsize™ is purchased in advance. Please refer to the Luggage Upsize™ page for excess luggage charges.

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How do I pay for my check-in luggage?

You can purchase Luggage Upsize™ online during your booking process or at our call centers, or you can also purchase the 15kg Luggage Upsize™ at the airport. We accept cash and major credit cards at the airport. If you book online, you can save up to 60% on your check-in luggage charges!

If you have luggage to check in and are likely to have excess luggage, please arrive at the airport at least 2 hours ahead of your flight time departure so that there is sufficient time to settle your excess luggage fees at check in.

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What if I have more than 30kg of luggage? What charges do I pay?

We recommend that you purchase a Large Luggage Upsize™ for a 30kg allowance and any excess weight will be charged the prevailing excess luggage fee at check-in.

Carriage of more than 30kg luggage cannot be guaranteed, and can only be confirmed at the airport check-in.

Please note that excess weight will be determined at Tiger Airways' discretion, based on the weight displayed at the check-in counter.

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What if I travel one way with only one luggage but return with two pieces of luggage? Can I opt to purchase different Luggage Upsize™ requirements for my two different flight sectors?

The Luggage Upsize™ purchase is per passenger sector, so please plan ahead and book the Luggage Upsize™ most suitable for your travel needs for both flight sectors when you book a return journey with Tiger Airways.

Alternatively, you may also choose to book your flight sectors individually and purchase the appropriate Luggage Upsize™ for that sector.

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Do I get a refund for unused Luggage Upsize™ purchased?

No, you will not. Tiger Airways does not refund any fares and fees. However, your Luggage Upsize™ purchase is transferable if you change your flight.

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Can I downsize my Luggage Upsize™ after my booking? Is there any refund for downsizes?

Tiger does not refund fares or fees so any fee difference from downsizing is not refundable.

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If I change flight dates or destination, does the Luggage Upsize™ that I pay for change as well?

Your Luggage Upsize™ booking is linked to your flight booking confirmation and will be transferred should you make any changes in dates or destination.

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What if I refuse to pay for the Luggage Upsize™ or excess luggage charges?

Passengers who refuse to pay the charges for their luggage will have to travel without their luggage or be denied check-in.

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I purchased a 15kg Luggage Upsize™ while booking my flight. However, when I got to the airport, my bags weighed 18kg. What additional charges will I need to pay?

You will need to pay excess charges for the additional 3kg of checked-in luggage at Tiger Airways' prevailing excess luggage charges. (New weight of 18kg minus the original booking of up to 15kg = 3kg excess)

Please refer to the Luggage Upsize™ page for excess luggage charges.

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Others

What if I don't know how much luggage I'm packing? Can I decide on the morning of the flight?

You will need to book your Luggage Upsize™ at least 72 hours prior to your flight. Otherwise you can also pay at the airport during check-in at the airport rates. This is limited to the 15kg luggage tier only. Any excess weight will be charged at the prevailing excess luggage charges.

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How do I know which Luggage Upsize™ size suits me best?

Plan ahead and know what type of trip you are taking, eg shopping or sight seeing. Also weigh your luggage so you have a better estimation of which Luggage Upsize™ tier you require.

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What charges apply if I check in my sports equipment or odd-size luggage?

The Sports Equipment or Odd-Size Luggage check-in charges remain unchanged at S$30 / A$60 per flight sector. The Sports Equipment pre-payment option is only available online or through call center bookings at least 72 hours prior to the scheduled flight departure. Carriage of oversized sports equipment is also available at the airport check-in with payment at a separate payment counter.

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Is my Luggage Upsize™ purchase transferable?

No, Luggage Upsize™ is tied to your flight booking and is not transferable to another person. However, if you change your flight, your Luggage Upsize™ purchase will be transferred to your new booking.

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What if I would like to pack my toiletries in my hand luggage? Can I be exempted from the restrictions for carrying fluids and gels?

The Fluids restrictions (this includes liquid, aerosols and gels) are set by international aviation authorities for passengers' safety and security. The restrictions cannot be waived for any hand luggage.

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What is the maximum weight per piece of checked luggage?

We allow up to 30kg per checked-in bag. This weight limit is for the safety and health of our ground staff.

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Will you weigh my hand luggage?

Yes, your hand luggage will be weighed at the check-in counter to ensure it does not exceed 7kg in total.

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Is my laptop computer included within the hand luggage weight limit?

You are entitled to carry one laptop computer as well as one hand luggage weighing no more than 7kg.

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Do infants enjoy free luggage allowance?

There is no hand luggage or checked-in luggage allowance for infants.

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Can we combine our hand luggage entitlement?

No, passengers cannot combine their hand luggage. Each hand luggage must weigh no more than 7kg for the safety of our passengers.

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When can I make my Luggage Upsize™ booking

You need to book your Luggage Upsize™ at the point of booking your flight either online or via the call center, at least 72 hours prior to the scheduled flight departure. New flight bookings can be accepted up to 4 hours before the scheduled departure of the flight.

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I've booked a Small Luggage Upsize™ option while booking my flight. However, I now realise that I will need a Large Luggage Upsize™ instead. Can I make changes to my Luggage Upsize™ option?

Yes, you can. You can do so via the call centre up to 72 hours before your flight's departure. Fee difference applies. Otherwise applicable excess luggage charges apply at the check-in counter.

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What if I have an odd-sized fragile item (eg. cello, guitar) that I do not want to check-in?

You will then need to buy an additional fare so that your fragile item can be strapped in to a seat onboard our flight. Tiger Airways have the right to refuse uplift of the item if it cannot be strapped in due to safety reasons.

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