Checked luggage & Luggage Upsize™

Passengers who have not pre-booked Luggage Upsize™ online at the time of booking have the option of doing so by calling the call centre up to 72 hours prior to departure. Passengers who do not exercise this option up to 72 hours prior to departure can still do so at the airport on the day of departure but will be limited to purchase only the 15kg baggage tier and will be charged a fee of A$65. This includes a non-refundable administration charge at the airport of A$5. Additional weight in excess of 15kg will be subjected to the prevailing excess baggage charges.

You are therefore encouraged to book your luggage requirements online at the time of making your flight booking to enjoy the lowest rates, as doing so at the airport will cost more.

Those passengers who pay the Luggage Upsize™ fee at the time of booking or up to 72 hours before departure are not entitled to a refund of the fee in the event that they do not travel or do not carry the upsized luggage allowance of checked-in luggage.

Any excess over the Luggage Upsize™ option selected; will be charged per kilo at the prevailing rates in the common currency of the departure airport.Excess luggage fees are charged at check-in and are subjected to currency fluctuations.Tiger Airways is unable to guarantee that excess luggage will be carried on flight. This is at Tiger Airways' sole discretion and is subject to various factors.

For safety reasons Tiger Airways reserves the right to not accept any individual item exceeding 30 kilos.

Infants are not entitled to baggage allowance.

You must identify your checked baggage, on the inside and outside of your baggage, with your name and address and contact telephone numbers and/or your flight confirmation number.Failure to comply with this simple requirement may result in a significant delay in the tracing of your checked baggage should it become misplaced.

If an item of your checked baggage is reported lost and cannot be found within 21 days, it shall be presumed to be lost. In such a case, you must make an application to us requiring compensation within the limits set out in the Montreal or Warsaw Convention within a further 21 days, failing which Tiger Airways shall not be liable to you.

Tiger Airways does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents) resulting from normal wear and tear or for water damage to non water-resistant baggage or any damage to external fixtures such as handles, wheels, zippers or locks.

Items of sporting equipment including but not limited to large fishing rods, golf clubs, bicycles, scooters, surfboards, body-boards, snowboards and skis can be carried in the hold of the aircraft subject to space being available. Upon payment of an additional charge of S$35 or A$60 (or local currency equivalent) per item, per sector (flight) irrespective of weight, Tiger Airways is prepared to carry such items on a 'limited release' (i.e. entirely 'at your own risk' for damage or delay) basis. You may therefore wish to ensure that you have suitable private insurance cover in force for such items. If the fee is not paid on your outbound journey it will still be imposed on your return journey.

Infant equipment, including but not limited to prams, buggies and car seats can be carried in the hold of the aircraft. Tiger Airways is prepared to carry such items on a 'Limited Release' (i.e. entirely 'at your own risk' for damage or delay) basis for free. You may therefore wish to ensure that you have suitable private insurance cover in force for such items.

Instruments to be carried as cabin baggage must not exceed the dimensions of 30 x 117 x 38 cm. Instruments within this category include bugle, clarinet, flute, piccolo, trumpet, violin or viola and will form part of your free cabin baggage allowance. Such items are accepted for carriage by Tiger Airways entirely at the passenger's own risk.
Any instrument exceeding the above dimensions must either be checked into the hold or an EXTRA SEAT may be reserved and the appropriate fare paid.
If you wish to purchase an adjacent seat for your instrument, you may do so by contacting our call center directly. The EXTRA SEAT will be charged at the lowest available rate at the time of making the reservation.
There is no additional carry-on or checked baggage allowance associated with purchasing an EXTRA SEAT.

Please note: If an EXTRA SEAT for your oversized musical instrument is reserved, you are required to bring your own restraint(s) for your instrument as Tiger Airways is not able to provide the necessary restraint(s). Failure to do so may mean your oversized musical instrument being carried in the hold of the aircraft as your safety and that of our other passengers are of our utmost priority.

Go to "Prohibited items" for items not permitted in the hold of the aircraft.